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T: 805.955.9993 | E: Jeremy@Dragcartel.com
Drag Cartel logo
 
 
Drag Cartel logo
 
Drag Cartel logo
Drag Cartel logo
Drag Cartel logo
T: 805.955.9993
E: Jeremy@Dragcartel.com

Our Policy

 

Return Policy, Received Different Item Than Oredred, and Shipping Policy

 
Return Policy

Return requests must be received within 7 days from the day the merchandise was delivered.
Drag Cartel Industries must receive the merchandise within 7 days from the date the RMA is issued.
All merchandise must be brand new and sealed in the original packaging.
You can send merchandise back for an exchange, store credit, or refund.
Store credit is minus 10% or $5.00, whichever is greater. Refund is minus 20% or $7.50, whichever is greater. Additional/express shipping is nonrefundable.
Store credit and refunds can take up to 14 days from the day DRAG CARTEL receives the merchandise.
Returns can be refused for any reason.
To request an RMA please email us with all of the following information:

• Order Number
• Merchandise you wish to return
• Reason for return
• Exchange, store credit, or refund
• For an exchange please include the new merchandise that you want
• At least two pictures showing that the merchandise is unopened and in brand new condition

Non-Returnable Items: special order, open box, fluids, exhaust silencers, gift cards, Hondata K-Pro and reflash, hoods, fenders, trunks, hatches, seats, seat rails, seat bases, engine internals, turbos, and wheels.

Received Different Item Than Ordered

If we shipped you the wrong item(s) then we will provide you with a call tag to send the item(s) back to us free of charge. Once we confirm that the item(s) have been picked up and is on its way back to us, we will ship you the correct item(s).

Shipping Policy

Free shipping applies to every order over $ 500.00 within the lower 48 states. Expect for those items listed as truck freight or oversized, as well as, shipping addresses outside the continental United States. There is no minimum purchase in order to receive the free shipping offer. Orders with free shipping are sent with the most cost effective carrier and can take up to 10 business days to be delivered. We do offer faster shipping options for an additional cost. We offer discounted pricing for next day, two day, three day, and ground shipping to anywhere around the world. If you purchase multiple items and select free shipping, there is a chance that shipping the order will be delayed if an item in your order is out of stock. We do combine shipments as often as possible in an effort to reduce the overall shipping cost. If you select a form of shipping other than free shipping then your items can be shipped out individually to ensure that you get them as fast as possible. We do ship to most countries in the world using UPS or FedEx. To get a shipping quote, add the items you would like to purchase to your basket and click on the "Express and International Shipping Quote" link. We ship every business day, Monday through Friday, except for holidays. Our shipping cutoff is 2:00pm mountain standard time. Any in stock order placed before 2PM MST will be shipped out the same day. Out of stock orders are shipped as soon as the product becomes available. If you order includes multiple items they may be shipped separately and at different times. Some items are drop shipped by the manufacturer/supplier. We will update your online order status with either a tracking number or an approximate date of shipment within 1-2 business days of your purchase. You will be sent an email with this information and you can also check your order status anytime through the order status section of the website.


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DRAG CARTEL INDUSTRIES 2280 Shasta Way
Unit 111
Simi Valley CA 93065
P: 805.955.9993 F: 805.955.9996
Price Match Guarantee 
Free Shipping on orders over $500, to continental USA only. 
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Shipping and Return policy

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Website Design: www.VaporTrailProduction.com
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